What an insightful teabag! I seem to recall an old saying about having two ears and one mouth for a reason. Maybe we need to listen more and talk less. Did I get this message today because there’s someone I need to listen to more? Maybe. I don’t think there are any accidents … especially these days.
I really believe it’s true that people just want to be heard. In the early days of my career in the staffing industry, I was with a company that took great pride in customer service. They actually provided us with training seminars on the art of listening. It paid off. Whenever I encountered a client that wasn’t happy about something, I listened. Then I fed back to them what I understood their concerns to be. 99% of the time, after they were finished talking I asked the questions, “Is there anything else?” and “What can I do to make this up to you?” Their answer was “It’s OK. I just wanted to get it off my chest” (or something along those lines).
Is there someone you could comfort by listening to? Namaste.